Frequently Asked Questions
Do I need a referral from my doctor?
No, you we can see you privately, through Workcover, or by using NDIS funding. However, if you would like a Medicare rebate, or to use an alternative funding avenue (like DVA) then you will need to see your General Practitioner.
I didn't receive my Medicare rebate
Sometimes this does happen in therapy, if this happens, first check the bank account linked to your MyGov account and update these if required.
If this doesn't work, email the clinic and provide the date of your appointment and our clinician will get back to you as soon as possible.
What do I need to do before my first session?
Prior to the first session, ensure you have your referral (if using a mental health care plan, DVA plan, or are seeking services under Workcover), complete the intake paperwork (sent from our Halaxy email address) and prepare any other relevant documentation. If you are unsure, please feel free to email us so we can help you.
How long does an appointment go for?
Therapeutic sessions last for 50 mins, however, your clinician may extend this to 1 hour if required. Sessions longer than the therapeutic hour may attract additional fees due to the impact they can have upon following clients appointments.