Psychology FAQs

No, we can see you privately through Workcover or by using NDIS funding. However, if you wish to go through the Medicare rebate process or require a referral for therapy using an alternative funding avenue like DVA, you will need to see your General Practitioner first. This is important for your first therapy session preparation, as they can guide you on the appropriate steps to take. Additionally, the therapy session duration may vary based on the funding source you choose.

Sometimes issues may arise during your first therapy session preparation. If this occurs, first check the bank account linked to your MyGov account and update it if required to ensure the Medicare rebate process goes smoothly. If this doesn't resolve the issue, please email the clinic with the date of your appointment, and our clinician will respond as soon as possible regarding your referral for therapy and any questions about therapy session duration.

Prior to your first therapy session preparation, please ensure you have your referral for therapy (if using a mental health care plan, DVA plan, or seeking services under Workcover). Complete the intake paperwork sent from our Halaxy email address and prepare any other relevant documentation. If you have questions about the Medicare rebate process or the therapy session duration, feel free to email us so we can assist you.

Therapeutic sessions typically last for 50 minutes, but your clinician may choose to extend the duration to 1 hour if necessary. It's essential to prepare for your first therapy session, as sessions longer than the standard therapeutic hour may incur additional fees due to their impact on the Medicare rebate process and subsequent clients' appointments. If you have a referral for therapy, please ensure to discuss it during your session.